Help, without the wait.

A 401 means the key itself was not accepted. It is never a billing problem — if you were merely out of tokens you would get a 402 instead.

Three things cause it, in order of likelihood:

• The key got mangled on the way in. Copy it again, on its own, without the API key: label and without a line break in the middle. This is by far the most common cause.
• It is being sent wrong. The header is Authorization: Bearer pk-prov-….
• The key was retired. Older beta keys had a 30-day life. If yours lapsed, issue yourself a new one — your balance comes with it.

Your balance is not affected by any of this. Credit lives on your account, not on the key.

A 402 means the key is fine and the balance reached zero. Nothing is broken and nothing is lost.

Top up at earthruntime.com with the same email address you signed up with — the credit lands on your existing account and your existing key keeps working. There is nothing to change in your code.

You can see what you have spent, broken down by day and model. Note this reports consumption, not remaining balance — we don't have a self-serve balance check yet; reply to any email from us and we'll tell you.

curl https://api.earthruntime.com/v1/usage \
  -H "Authorization: Bearer $YOUR_KEY"

You don't have to ask — issue one yourself. We email a code to the address on the account, then show you the new key. It takes about a minute and nobody here is in the loop.

If that doesn't work, reply to any email from us and we'll do it by hand.

A new key is issued on the same account, so your remaining balance comes with it — you are not starting over. Your previous keys stop working when rotation completes. Keep this page open to collect the new key, then update your integrations.

We do not need your old key to do this, and you should not send it to us.

No, and that is deliberate. We store only a one-way hash of your key, never the key itself. Nobody here can read it back — not support, not the person who wrote this page. That is the same reason a good service cannot email you your password.

So a lost key is not recovered, it is replaced — do that here. Your balance is untouched.

If you keep it anywhere, keep it somewhere you would keep a password.

One account per address, so signing up a second time is refused rather than quietly making you a duplicate.

If you still have your key, you do not need a new account — top up the one you have. If you have lost it, get a new key instead of a second signup: it lands on the account you already have, balance and all. If you think your address is stuck and neither works, tell us and we will clear it by hand.

Reply to any email you have had from us, or write to contact@earthruntime.com. Include the first 16 characters of your key — the part that starts pk-prov- — which identifies your account without revealing the key. Never send us the whole thing.